Privacy Policy

Your data is safe with Fluid Science. We assure the privacy and security of all our site visitors and customers are protected. If you have any questions about how we protect your data, please email marketing@fluidscienceltd.com

How your data is used

Fluid Science uses your information in many ways, depending on the scenario. Look at the table below to see in more detail.

How we use your name and contact details What we use it for
Deliver orders to youThis is imperative for you to be able to receive your goods.
Order updatesWe use your email or phone number to send you more information about your order.
Fraud preventionTo prevent fraud against you or Fluid Science.
Email, SMS, Telephone and post Marketing. To keep you up to date with all the Fluid Science news, offers or new products. (You can unsubscribe at any time.)
Location Market ResearchWe may use your location to understand the performance of the market in your area.

Date of Birth and Gender

How we use your DOB and Gender What we use it for
Date of BirthWe would only use your DOB to protect you or Fluid Science from fraudulent activity.
GenderWe would only use gender to learn more about the Market.

Payment Information

How we use your payment informationWhat we use it for
Take payments and give refunds We need your payment information for you to make a purchase and receive a refund.
Fraud preventionYour payment information can be used to protect you or Fluid Science from fraudulent activity.

Your contact history with Fluid Science

How we use your contact historyWhat we use it for
Staff TrainingCalls may be recorded for training purposes only. Your personal information is not infringed.
Call logsConversations will be noted for the best possible customer service every time you contact us.
Social Media InboxWe can look at conversation history to ensure you get the best possible customer service.

Purchase History / Cancelled Orders

How we use it What we use it for
Sell you our products We need to look at your purchase to supply you with our products.
Customer Service When you make a purchase, we need to supply you with the best customer service.
Market Research To better understand what the market wants to stay ahead of the competition.
Cancelled Orders To provide customer service or marketing.

Devices

How we use your device informationWhy we use it
Market ResearchUnderstanding the device our customers are using greatly improves the quality of shopping with us. Our new website is a prime example of how we wanted to become a more mobile friendly website, based on research.

Fluid Science Promise on Sharing Information

To reiterate; your data is safe with Fluid Science. The data you supply is yours, meaning you are in control of how we use it and when. We will never sell any of your personal data to any third party for profit. This includes all your information, from your name to your payment information. We want to earn your trust and maintain it, so it is imperative we meet your requirements of data protection.

Your data will only be shared under essential circumstances:

  • Sending your order information to our Factory for manufacturing and packing.
  • Supplying your name and address to our courier service for delivery.
  • Using your email or telephone number in one of our marketing software (e.g Campaign Monitor)
  • Fraud Prevention

Marketing Messages

We use some of your data to get in touch with you through our marketing strategy. This is primarily to keep you updated with the latest news or special offers we have. You can unsubscribe from our marketing at any time.

How to stop marketing messages from Fluid Science

Email Marketing – If you have received an email from us that is part of our Marketing Strategy, you can click the unsubscribe link at the bottom of the email. Campaign Monitor automatically ensures you are no longer part of our email list or any list in the future unless you tell us otherwise.

SMS Marketing – Similar to our email marketing, you can easily stop our marketing texts by replying to the text with ‘STOP’.

Telesales – If you receive a call from us and no longer want to, please let us know to remove you from the telesales list. You can call 01244 837 860 or email marketing@fluidscienceltd.com

If you ever have any difficulties unsubscribing from our content, give us a call (01244 837 860) or email marketing@fluidscienceltd.com and we will get it sorted for you.

External Fluid Science Adverts

Like many companies, we also have a digital marketing strategy which means you could see our content on many other platforms and websites other than our own.

We use many technologies such as website cookies, pixels and analytical tools.

The adverts you see are based on demographic and psychographic market research, which does not infringe your personal information that we hold of you.

Cookies

We use cookies on our site. These allow us to navigate the site efficiently and use our features. Adding products to the basket where they will stay for a time period is an example of our cookie use, making shopping with Fluid Science easier.

We also use cookies for website analytics, to measure and analyse how our people use our site to improve its functionality for the best experience.

Your Rights

You have a lot of rights relating to your personal information in accordance with government law:

  • The right to be informed on how your data is being used
  • The right to access the personal information we hold about you
  • The right to request a correction of inaccurate information we hold about you
  • The right to request a deletion of your data, or stop collecting/using it
  • The right to cancel direct marketing communications
  • The right to complain to your data protection regulator in the UK

If you want to exercise your rights or have an enquiry/complaint, contact us.

Get in touch with Fluid Science

If you have any questions about our privacy policy, requests to stop using your information or other general enquiries, we want to hear from you.

Do not hesitate to give us a call on 01244 837 860.

You can also contact our Marketing team, for more information about how your data is used by emailing marketing@fluidscienceltd.com

You can also write to us using our address;

Fluid Science Ltd

Unit 5 Pride Point

Ashcroft Road

Knowsley Industrial Park

Liverpool

L33 7TW

United Kingdom

Privacy Policy updated as of 25/05/2018 in line with GDPR.